Privacy Policy

What information do we collect? We collect personal information (Personal Information) that includes name, mailing address, email address, contact numbers, including residential phone number or mobile phone number, date of birth and any other Personal Information provided by you.

When Do We Collect Personal Information?
Personal Information that we collect and process may be generated though the purchase of our products or services or use of our Websites. We collect Personal Information when you: (a) sign-up for any mailing list operated by us; (b) purchase our products or services; (c) submit any personal data questionnaires; (d) participate in contest/Giveaways; (e) visit our Websites or online advertisements; and (f) submit any queries online on our Websites. We may also collect Personal Information where it is already publicly available or when you disclose to us through other channels (physical or electronic) or dealings.

Consent

(a) By submitting Personal Information to us, you consent to the collection and use of your Personal Information by us, for the purposes stated in this privacy policy. (b) You can withdraw your consent at any time via email or in writing to insert email or Plot 15, 3rd floor, sector 44, Gurgaon- 122002, Haryana, India (c) We may require 10 business days – confirm to process your request for any update of particulars or withdrawal of consent to take effect. Personal Information may be combined with other information to help us tailor our communications to you and to develop holistic services. If you have an existing relationship with us prior to 31 July 2015 or consented to receiving calls and messages, you will continue to be updated on our promotions and marketing campaigns. If you no longer wish to continue to receive marketing calls or messages, you may withdraw your consent as described below.

Cookies

Cookies are small files that are left on your computer during your navigation of a Web site (such as for example the pages consulted, the date and time of consultation, etc.) and which may be read during your visit to the same Web site.

To benefit from all of the functionalities of the Site, it is better to set the browser to accept cookies. We would like to stress that the cookies do not permit us to identify you and the period for the conservation of the information recorded by the cookies on your computer is 6 months.

Business Transfers

As we develop our business, we may sell certain of our assets. In these sales, user information, including Personal Information, generally is one of the transferred business assets. By submitting your Personal Information on the Website you agree that your data may be transferred as a business asset in these sales. You may choose not to have your information transferred as a business asset by contacting us as described below.

Compliance With Law

We may disclose Personal Information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

Storage Of Personal Information

We as soon as reasonably possible will delete or otherwise anonymize Personal Information that is no longer required for business or legal purposes.

Updating Your Information

You can review, change or request deletion of your Personal Information by contacting us.

Opt-Out And Managing Your Preferences

You can choose whether or not you would like to receive email from us. You may change your preferences at any time clicking the “unsubscribe” link at the bottom of each email you receive from us, or emailing us at insert. You may unsubscribe from receiving text messages, by contacting insert. You may also choose not to receive mail or phone communications by emailing us at insert and specifying that this is your preference.

Contact Us

If you have any questions about this privacy policy, you can contact us via phone 1800-123-1696 or email to consumer care at customer.support@maisondauraine.com or write to us at Maison D’ Auraine, Plot 15, 3rd Floor Sector 44, Gurgaon- 122002, Haryana

Policy Updates

We may update our Privacy Policy at any time in response to changes to applicable laws or our practices.

Return Policy

Due to perishable nature, we do not support Return policy for our products.

Refunds

  • ✓ Refund policy works only if the order has not been dispatched or been cancelled due to any technical glitch.
  • ✓ For Credit card/Debit card/Net Banking payments, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
  • ✓ Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
  • ✓ Free Gifts cannot be returned or exchanged.
  • ✓ Please email to our customer support in case of any clarification.
  • ✓ Right to object to all or part of the processing, when legally allowed;

Shipping Policy

  • We offer free Standard Shipping on all orders (excluding taxes).
  • Your order will be shipped within 7 business days after placing the order.

Payment Policy

  • We accept all Cards/Online transfers/telegraphic transfers
  • No COD available